Customer Service Training

We have all been on the receiving end of poor customer service and we not only appreciate the frustrations it causes but also recognise the negative results it brings.

Customer service training

We like to do all we can to help delegates to develop a greater understanding of what good customer service is and what it looks like with both internal and external customers. We explore the skills and behaviours needed to deliver great service for individual clients and why it is important. We deliver Customer Service training to a wide range of customers including Universities, Retail, Office based businesses and the NHS.

Each course is bespoke, created to provide you with the elements that are most important to your business. We work with you every step of the way to create a personal, specific solution that will ensure your business delivers great results.

Customer Service programmes

Our Customer Service programmes are delivered in-house and offer maximum flexibility. We ensure training is truly tailored to delegates needs, whichever modules are undertaken and like to develop deep insight that delivers the maximum benefit.

Supporting your staff to deliver excellent customer service

The Manager is key to empowering your team to develop the strengths needed to give truly outstanding customer service. Let us help you focus on the existing strengths in your team, and then take them to the next level.

Dealing with difficult situations

We have all found ourselves in a tight spot! We can show you the skills and behaviours needed to make great decisions when under pressure and how to communicate to successfully resolve the situation.

Innovation, problem solving and dealing with complaints

Unfortunately a lack of innovation, the ownership to come up with solutions to problems, and the know how to deal with complaints, are common within a typical workforce. We focus on where your team is lacking, and as a result can directly improve the quality of your customer service.

Telephone skills

We enjoy a good chat and we love to help you make the most of your conversations with your customers. We really understand the skills and behaviours needed; being confident, listening and rapport are great starting points, but we have lots more to add to make sure this workshop fits your specific needs.

Written communication and tone of voice

A well written document will get your points across in an easily understandable, concise manner. We can share some great ideas to help you learn the craft of communicating effectively with your customers.

Dealing with difficult people

Everyone is someone else’s challenging person. Hence with so many of us about, it’s crucial that we are fully equipped to deal with them professionally.

Communicating effectively

We already know that communication is key to any organisation. The trick is knowing how to turn ordinary communication into effective communication.

Team working

Working together as a strong team brings great results. We can help you discover the strengths and skills of colleagues and learn what makes an effective team. Let us help you develop all your employees to work together to their maximum.

Customer Service Training testimonials

Linda and Tracy delivered a really enjoyable and informative programme across our 4 shops and sales order office. They were very professional in their approach and the sessions were well planned and aimed at a level that meant everyone got involved, and the ideas for improving our service were really...

Sam Wells
Retail Director, Hobbs House Bakery

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Comments following a bespoke workshop on telephone communication for the PA Team at University of Exeter.

PA Team
Exeter University

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