How we help

Universities

We like to get to know you, to meet and discuss your requirements and understand how we are best able to work with you to evolve a training strategy that will produce the results you need.

Our wide range of courses cover many subject areas some examples of which are;

To better explain how we work, here is how we have created our popular Customer Service training for Universities:

Higher student fees means an increased student (and parent) expectation of good customer service.

Red Door Coaching and Training have a strong track record in assisting organisations to improve their customer service. Our approach to this is from a retail background where customer focus is paramount. Our significant experience of working for Marks and Spencer for 25 Years has enabled us to create tailored products that enable Universities to make needed improvements in an increasingly competitive environment. We provide an invaluable insight of how to truly look after your customer.

We support University staff to understand and deliver excellent service by making the customer the key. Our workshops clarify people’s understanding of excellent service throughout the University:

  • What it is and why it’s important to the University
  • How to provide it and how everyone can play their part in delivering this
  • Everyone gets the opportunity to reflect on their own service and what ‘good’ looks like
  • Participants are encouraged to come into work with a positive attitude and continue to make the right choices throughout their day

University training testimonials

“The training provided by Red Door was engaging and informative, and the trainer delivered the content to a high standard. The training was made bespoke to us so it reflected exactly what our staff needed to know, and it was delivered in a way which was both enjoyable and memorable.”

Gillian Almond
Director of Commercial Services at Royal Holloway

Read more

We have used Red Door on a regular basis to provide our Customer Service training to a range of IT Professionals. Linda was very happy to tailor the...

Chris Shimmin-Vincent
Service Manager (IT Literacy)

Read more

I employed Red Door in the summer of 2015 to facilitate a development day for members of Professional Services staff in the Faculty of Business at Plymouth University. The day was challenging in terms of content, time and sensitive issues that were addressed.

Both Tracy and Linda facilitated the day...

Dr Steve Gaskin
Faculty Business Manager, Faculty of Business

Read more