Mirinda Rowell

Operations Manager

Red Door ran a bespoke Customer Service Skills course for our reception team which they delivered in-house at the GP surgery. The training was tailored to the team, included reviewing actual scenarios based on real situations the team had encountered in the surgery and how they were dealt with at the time and perhaps how they could have been dealt with differently. The course acted as a refresher to the team on excellent customer service strategies, how to keep positive in a demanding face-to-face role, why their attitude is important and cemented their team work. Linda’s extensive experience in training practice staff was invaluable.