"I was at the session that you ran at the University of Bristol yesterday on leadership styles and coaching and I just wanted to say that your advice around coaching has already been really helpful! I had a one-to-one with one of my staff this morning and due to the challenges I’ve been having I decided to try some of the coaching questions that we discussed yesterday. It was really interesting to see how different the conversation was that we were having. It was really useful to try approaching her one-to-one in a new way and put the onus more on her to explore her own thoughts and actions rather than just directing her. Just wanted to say thanks."