Comments following a bespoke workshop on telephone communication for the PA Team at University of Exeter.
“I thought it was a professionally focussed bit of training, very engaging and transferable to each role in the room"
“A big thank you for an incredibly informative training session. It was great to spend some quality time with the team and I definitely feel as though I’ve come away with some great ‘pointers’ in how to deal with those slightly difficult calls! Thanks once again. Sophie”
“Thank you for the really helpful training session yesterday, Tracey. It was really useful to spend time working on these issues and you provided some really practical tools and phrases which I will definitely be posting up behind my phone ready for use!”
“I think we had 2 courses for the price of 1! Not only did we get really effective telephone training but we also gained a much better understanding of customer service in general, including some great tips on how we can best provide this on behalf of the University. A really practical and enjoyable course – thank you for making it fun!”