We design and facilitate Team Events; we can help your team to solve a problem, be creative or develop a strategy. We can also assist you and your team in improving awareness of why individuals in teams operate as they do and how different roles are needed in the creation of an effective team. Red Door's experienced facilitators can also support your event with a range of psychometric instruments including KAI and Myers Briggs as well as Belbins to help bring further clarity and insight into team behaviour.
It all starts with a phone call to discuss your goals and challenges and how we can help get you there.
Despite arriving to a meeting with lots of energy and enthusiasm we have all had the experience of sitting in unproductive meetings with disappointing outcomes. We can guide you through the steps needed to resolve this unsuccessful deadlock. We agree a plan with you, work out which points are already agreed upon and which are the cause of conflict, then devise a strategy to help you achieve your outcome.
A skilled external facilitator will help the team to clarify what is important, identify where there is energy for change and encourage decisions to be made collaboratively. We also facilitate the writing of Team and Customers Service Charters, helping to plot the course and expectations of staff and customers:
"A huge thank you to Red Door (Tracy and Linda) for facilitating our Business Partner day and helping us to reach conclusion on our shared Customer Charter. The day was great fun but with some good group work facilitation and ideas generated. Definitely took the pressure off myself and my team."
Thanks Linda and Tracy
Head of Terminal and Customer Operations
"Linda and Tracy delivered a customer skills session at the University of Exeter which enabled employees to share best practice and learn from their peers. The interactive customer skills session encouraged open discussions among employees that were carefully structured and resulted in tangible outcomes which we have developed further after the event. Staff commented that they found the sessions “brilliant – really engaging” and “that it had generated lots of good ideas to take away”.
Elaine Cordy, Transformation Associate
University of Exeter
We last changed our appointment system over ten years ago. Initially the changes delighted our patients and gave our doctors a vastly improved work-life balance. But over the years we've faced increasing demands and are now less able to meet our patients' expectations. We've tried many times to find solutions...
John Gibson Practice Manager at Malago Surgery, Bedminster
It has been a pleasure working with the Red Door team both for targeted small group training on customer services and for a large team event which they facilitated for us. At the December event they worked with approximately 100 staff from two different departments in the University. There were...
Associate Director (Administration and Campus Services)
Tracy and Linda continue to deliver team coaching days for us, on brief, in an engaging and energising way. Recent feedback from the team was extremely positive following a day exploring how using everybody's individual strengths can build a stronger team and we are already planning our next one with...
Director, Services Unit, University of Bristol